Privacy Policy AuraAsia – Member Personal Data Protection

01Introduction

AuraAsia values the privacy of every member. We understand that your personal information is a trust you place in us, and we do not take that responsibility lightly. This Privacy Policy is designed to give you a clear and transparent picture of how we handle your personal data from start to finish.

This document applies to all users accessing the official AuraAsia website, mobile applications, and any related services we offer. It is to be read together with the Terms and Conditions which together form the complete agreement between you and auraasia.

We operate in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and are committed to ensuring your personal data is processed lawfully, fairly, and transparently at all times.

02Personal Data We Collect

AuraAsia collects various types of personal information depending on how you interact with our platform. The following are the categories of data we may collect:

Identity & Account Information

Financial & Transaction Information

Technical & Usage Information

03How We Use Your Data

The personal data we collect is used solely for the following purposes:

• Account Management: Registers and verifies your identity, processes logins, and securely manages your user account.
• Transaction Processing: Processes deposits, withdrawals, and all financial transactions related to your account.
• KYC Verification: Fulfils Know Your Customer (KYC) requirements to comply with anti-money laundering laws.
• Customer Support: Answers enquiries, resolves issues, and provides technical support to you.
• Platform Security: Detects and prevents fraud, unauthorised access, and suspicious activity.
• Service Improvement: Analyses usage patterns to improve platform functionality and the overall user experience.
• Service Communications: Sends important notifications related to your account, transactions, and policy updates.
• Legal Compliance: Meets legal obligations and reporting requirements to relevant authorities when required.

04Data Sharing With Third Parties

AuraAsia does not sell or disclose your personal data to third parties for marketing purposes. However, we may share necessary information in the following limited situations:

• Payment Service Providers: Payment gateways and transaction processors integrated with our platform require certain information to securely process your deposits and withdrawals.
• Technical Service Providers: Companies that assist us in managing IT infrastructure, hosting, and system security — all bound by strict confidentiality agreements.
• Authorities & Regulatory Bodies: When required by law or court order, we will disclose the necessary information to the relevant law enforcement agencies or regulatory bodies.
• Identity Verification: Third-party services used to verify your identity during the KYC process, in accordance with established industry standards.

All third parties we work with are bound by data protection agreements and are only permitted to use your information for agreed purposes. We monitor their compliance on a regular basis.

05Cookies & Tracking Technologies

AuraAsia uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login verification and session security. These cookies cannot be disabled.
• Performance Cookies: Collects information on how you use the platform to help us improve functionality and site speed.
• Functional Cookies: Saves your preferences such as language, display settings, and other choices to deliver a more personalised experience.
• Analytics Cookies: Helps us understand traffic and usage patterns in aggregate, anonymised form for continuous improvement purposes.

06Data Storage & Security

The security of your personal data is auraasia's highest priority. We implement comprehensive technical and organisational security measures to protect your information from unauthorised access, disclosure, alteration, or destruction.

• All sensitive data is encrypted using AES-256 encryption at rest and SSL 256-bit encryption in transit.
• Our servers are protected by multi-layered firewalls, intrusion detection systems (IDS/IPS), and round-the-clock security monitoring.
• Access to members' personal data is restricted to staff who require it to perform their duties only, based on the principle of least privilege.
• Account passwords are stored in irreversible hashed form using industry-recognised cryptographic algorithms.
• Security audits and penetration testing are conducted regularly by independent security specialists.

Your personal data will be retained for as long as your account is active, and for the period required to fulfil our legal obligations after account closure — typically within 7 years in accordance with applicable financial reporting requirements.

07Your Rights as a Data Subject

Under Malaysia's PDPA and AuraAsia's internal policies, you have the following rights regarding your personal data:

08Children's Data Protection

Auraasia services are exclusively for individuals aged 18 years and above. We do not knowingly collect personal data from minors.

If we discover that personal data of a minor has been collected without our knowledge, we will take immediate steps to delete that information and close the account in question. Parents or guardians who believe their child has registered on our platform are advised to contact our support team immediately.

09Third-Party Links & Services

The auraasia platform may include integrations with third-party services such as game providers, payment gateways, and customer support tools. Please note that:

• Each third-party service has its own privacy policy independent of auraasia.
• AuraAsia is not responsible for the privacy practices of third parties that are separate from our platform.
• All third-party providers we work with are selected based on strict security and privacy standards.
• We recommend reading the privacy policies of any third-party services you access through our platform.

10Amendments to Privacy Policy

AuraAsia reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. When we make significant changes:

• We will update the "Last Updated" date at the top of this document.
• A notification will be sent to your registered email address.
• A clear notice will be displayed on the platform's home page.

Continued use of the auraasia platform following any amendments to this Privacy Policy constitutes your acceptance of the updated version. If you disagree with the changes, please contact us to discuss available options.

11Contact Us

If you have any questions, concerns, or wish to submit a request regarding your data privacy, the auraasia team is ready to assist through the following channels:

• Live Chat: Available on the platform and mobile app, 24 hours a day, 7 days a week for immediate response.
• Privacy Email: [email protected] — dedicated to data protection enquiries.
• Support Email: [email protected] — for general enquiries.

You may also refer to the FAQ us or read our Terms and Conditions for more information on auraasia platform usage policies.

FAQPrivacy FAQs